Responsible Gambling at Casino Mafia

At Casino Mafia, we are committed to providing a safe, fair, and enjoyable gaming environment for all our Australian players. We believe that gambling should always be a form of entertainment — never a way to make money or escape personal problems. This page outlines our responsible gambling policies, the tools available to help you stay in control, and where to find support if you need it.

Our Commitment to Responsible Gambling

Casino Mafia operates in full compliance with Australian gambling regulations and holds a valid licence issued under applicable Australian law. We take our duty of care seriously and actively work to prevent problem gambling, protect vulnerable individuals, and promote responsible gaming practices across our platform.

Know the Signs of Problem Gambling

Gambling becomes a problem when it negatively affects your finances, relationships, mental health, or daily life. Ask yourself the following questions:

• Do you spend more money on gambling than you can afford to lose?
• Do you chase losses by continuing to gamble after losing?
• Do you feel anxious, irritable, or restless when you are not gambling?
• Have you lied to family or friends about how much you gamble?
• Do you neglect work, study, or family responsibilities because of gambling?
• Have you borrowed money or sold possessions to fund gambling?
• Do you gamble to escape stress, depression, or other problems?

If you answered yes to any of these questions, we strongly encourage you to use the tools available on our platform and seek professional support.

Responsible Gambling Tools at Casino Mafia

We provide a range of tools to help you manage your gambling activity. All tools can be accessed through your account settings or by contacting our support team.

Deposit Limits

Set daily, weekly, or monthly deposit limits to control how much money you add to your account. Limits take effect immediately when reduced and can be increased only after a 7-day cooling-off period.

Loss Limits

Set a maximum amount you are willing to lose over a defined period. Once your limit is reached, you will be unable to place further bets until the period resets.

Session Time Limits

Set a maximum duration for each gaming session. You will receive a notification when your session limit is approaching and will be automatically logged out when it is reached.

Reality Checks

Enable periodic on-screen reminders that display how long you have been playing and how much you have wagered during your current session.

Cooling-Off Period

Take a short break from gambling by activating a cooling-off period of 24 hours, 48 hours, 7 days, or 30 days. During this time, you will not be able to log in or place bets.

Self-Exclusion

If you feel you need a longer break, you can self-exclude from Casino Mafia for a minimum period of 6 months or permanently. During self-exclusion, your account will be suspended, all marketing communications will be stopped, and you will not be able to create a new account. To activate self-exclusion, contact our support team at [email protected] or via live chat available 24/7.

National Self-Exclusion — BetStop

Australia's National Self-Exclusion Register, BetStop, allows you to self-exclude from all licensed Australian online wagering services simultaneously. Registration is free and can be completed at www.betstop.gov.au. Once registered, Casino Mafia is legally required to exclude you from our platform.

Protecting Minors

Casino Mafia strictly prohibits anyone under the age of 18 from registering or gambling on our platform. We conduct identity verification checks on all accounts and reserve the right to request additional documentation at any time. If you share a device with minors, we recommend using parental control software to prevent access to gambling websites.

Recommended parental control tools include:

• Net Nanny
• CYBERsitter
• GamBlock

Support Organisations in Australia

If you or someone you know is experiencing gambling-related harm, free and confidential support is available 24 hours a day, 7 days a week through the following organisations:

• Gambling Help Online — Free counselling and support for Australians affected by gambling. Call 1800 858 858 or visit www.gamblinghelponline.org.au
• Lifeline Australia — Crisis support and suicide prevention. Call 13 11 14 or visit www.lifeline.org.au
• Beyond Blue — Mental health support. Call 1300 22 4636 or visit www.beyondblue.org.au
• MoneySmart — Financial guidance for Australians. Visit www.moneysmart.gov.au
• National Debt Helpline — Free financial counselling. Call 1800 007 007 or visit www.ndh.org.au

Tips for Gambling Responsibly

• Set a budget before you start and stick to it — only gamble with money you can afford to lose.
• Treat gambling as entertainment, not as a source of income.
• Never chase your losses.
• Take regular breaks and do not gamble for extended periods.
• Do not gamble when you are stressed, upset, or under the influence of alcohol or drugs.
• Balance gambling with other leisure activities.
• Keep track of the time and money you spend gambling.

Contact Us

If you have any questions about our responsible gambling tools or policies, or if you need assistance activating any of the features described on this page, please contact our dedicated responsible gambling support team:

• Email: [email protected]
• Live Chat: Available 24/7 via the chat icon on our website

This page was last updated in June 2026. Casino Mafia is committed to reviewing and updating our responsible gambling practices regularly to ensure they reflect current Australian standards and best practice guidelines.